Data Protection Policy

O9bet Privacy Policy – Your data is completely safe with us

How your personal information is collected, where it's stored, and who can access it — all explained here in plain English.

Last updated: 1 January 2026
256-bit SSL
Encryption Protection
No Data Sales
Not shared with third parties
Your controls
Right to erasure
International Standards
GDPR Compliant
Security Pillars

How o9bet protects your privacy

Our 6 core data protection principles that apply equally to every member.

Secure Data Storage

All your personal data is stored on internationally certified secure servers. No unauthorised individual or organisation can access this information.

End-to-end encryption

All data transmitted between your device and our servers is secured with 256-bit SSL encryption, ensuring no one can intercept it in transit.

Voluntary Consent

Your explicit consent is obtained before any data is collected. You can opt out of marketing emails or SMS at any time.

Restricted Access Policy

Only authorized o9bet staff can access your data, and solely for the purpose of providing our services. Strict disciplinary measures are in place for any misuse.

Regular security audits

Our security team conducts regular system audits to quickly identify and resolve any vulnerabilities, keeping your data protected at all times.

Right to Erasure

After your account is closed, your personal data is deleted within a defined timeframe. Any data retained for legal purposes is also removed once that period expires.

1. Introduction

o9betWelcome to o9bet. Our Privacy Policy explains our commitment to protecting your personal information. This policy applies to all services on the o9bet platform — including the website, mobile app, and other digital channels.

We believe privacy is a fundamental right. That is why o9betFrom the moment you open an account with us to every transaction you make — your data is handled with the utmost care. This policy is written in plain language so every member can clearly understand what we do and do not do with their information.

By reading this privacy policy and using o9bet, you will be considered to have agreed to all the terms described herein.

Our privacy policy is aligned with international data protection regulations. o9bet We never sell, rent, or disclose your information without authorisation. Your trust is our most valuable asset, and we are committed to keeping it.

2. What information we collect

o9bet Collects your information in several ways. Below is a detailed breakdown of what types of data are collected and how:

Information collected at registration

  • Full name, date of birth, and gender
  • Mobile number & email address
  • Residential address (including district and division)
  • Preferred language and currency
  • Username & password (encrypted)

Information collected during identity verification (KYC)

  • Scanned copy of National ID (NID) or passport
  • Driving licence or other government-issued ID
  • Utility bill or bank statement (for address verification)
  • Selfie or live photo (where applicable)

Automatically collected information

Data Type Purpose of collection Retention Period
IP address Security Verification & Fraud Prevention 90 days
Device information Platform optimization 1 Year
Browsing history (on-site) Personalized experience 6 Months
Login time & location Account Security 1 Year
Betting history Legal compliance and responsible gaming 5 years
Transaction records Financial audits and legal requirements 7 Years

3. How your information is used

o9bet Your data is used only for specific, legitimate, and transparent purposes. We never use it beyond what is necessary.

  • Account management: Registration, login, password recovery, and profile updates.
  • Service delivery: To ensure the smooth operation of betting, gaming, and payment services.
  • Identity verification: Completing the KYC process and age verification.
  • Fraud prevention: Detecting and preventing suspicious activity.
  • Customer support: Resolving your complaints, questions, and issues.
  • Marketing communications: Sending offers and promotions with your consent.
  • Legal compliance: To comply with regulatory requirements.
  • Platform improvement: Analyzing and improving the user experience.

If you no longer wish to receive marketing communications, email us at support@o9bet.im at any time or unsubscribe through your profile settings.

4. Sharing data with third parties

o9bet Your personal data is never sold. However, in certain specific circumstances, limited information may be shared with the following parties:

Who your data may be shared with

  • Payment providers (bKash, Nagad): Only the minimum data necessary for processing transactions.
  • ID verification services: To complete the KYC process.
  • Technology partners: Cloud hosting and security service provider.
  • Government & law enforcement agencies: When required by legal order or investigation.
  • Financial Intelligence Unit: For compliance with anti-money laundering laws.

Our third-party partners are equally bound by the same privacy standards, enforced through contractual obligations.

Your personally identifiable information is never shared with any advertiser or third-party marketer.

5. Cookies & Tracking Technologies

o9betCookies and similar technologies are used on the o9bet website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use

  • Essential cookies: Essential for maintaining login sessions and site security. Without these, the site will not function.
  • Functional cookies: To remember your preferences (language, theme).
  • Analytics cookies: To analyze site usage and improve your experience.
  • Security cookies: To prevent fraud and bot attacks.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit some functionality on the site.

6. Security Measures

Protecting Your Data o9bet Using a multi-layered security system:

SSL/TLS Encryption

256-bit SSL encryption is applied to all data transmissions.

Two-Factor Authentication (2FA)

Additional OTP verification is available at login for extra account security.

Firewall protection

Advanced firewall systems block all unauthorised access attempts.

24/7 Monitoring

Our security team monitors systems around the clock.

In the event of a security breach, affected members will be notified via email and SMS within 72 hours.

7. Your privacy rights

o9bet's members each hold the following rights over their personal data:

Right to access

You may wish to view the information we hold about you.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data.

Right to restrict processing

Request that the processing of your data be temporarily paused in certain circumstances.

Right to data portability

You have the right to download a copy of your personal data.

Right to Object

You have the right to object to marketing or specific types of data processing.

To exercise these rights, email us at support@o9bet.im. We will respond to your request within 30 days.

8. Data Retention Period

We do not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • While account is active: All profile and transaction data is retained.
  • After account closure: Personal data is retained for up to 3 years (as required by law).
  • Financial records: Up to 7 years, in accordance with international financial regulations.
  • Inactive accounts: Accounts inactive for 12 months may be closed after notice is given.

Once the retention period ends, data is securely deleted or anonymised so that you cannot be identified in any way.

9. Protection of Minors' Data

o9bet Strictly does not serve anyone under 18. We do not knowingly collect personal information from minors.

  • Age verification is carried out at the time of registration.
  • Age is verified through KYC documents in cases of suspected underage access.
  • Any minor's data found in our system is immediately deleted and the associated account is closed.

If you become aware that a minor or underage individual has created an account on o9bet, please notify us at support@o9bet.im.

10. Changes to the Privacy Policy

Due to business changes, legal requirements, or technical improvements o9bet This Privacy Policy may be updated from time to time.

  • For significant changes, you will be notified at least 14 days in advance via your registered email.
  • After any update, the "Last updated" date at the top of this page will reflect the change.
  • If you do not agree to the updated policy, you may request that your account be closed.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

To request a copy of a previous version, email support@o9bet.im. We will send it within 7 business days.

11. Contact us

For any questions, complaints, or requests regarding our Privacy Policy, please contact our data protection team:

  • Email: support@o9bet.im
  • Response time: Initial response within 72 hours
  • Full resolution: Up to 30 business days

We take every privacy-related request seriously and work to resolve it as promptly as possible.

FAQs

Privacy – Frequently asked questions

The questions our members ask most frequently about the Privacy Policy.

No, o9bet never sells your personal data to third parties. Limited information is shared only with essential partners required to deliver our services, and they are bound by the same privacy standards.

Yes, you can request a copy of the data we hold about you by emailing support@o9bet.im. We will provide the information within 30 days. This is your legal right.

After account closure, financial transaction records are retained for up to 7 years as required by law. Personal profile data is deleted after 3 years. If you wish to have specific data removed sooner, you may submit a written request.

Yes. Your payment information is secured with 256-bit SSL encryption. o9bet does not directly store any card numbers or bank details — these are held within the secure systems of our payment gateway providers.

To stop promotional emails, click the "Unsubscribe" link at the bottom of any marketing email, or write to us at support@o9bet.im. Your subscription will be cancelled within 48 hours.

First, submit a complaint with full details to support@o9bet.im. We will respond within 72 hours and provide a resolution within 30 days. If you are not satisfied with the outcome, you have the right to escalate your complaint to the relevant regulatory authority.
Play with peace of mind

Your privacy is protected — enjoy with complete peace of mind

At o9bet, your personal information is protected with the highest level of security. Register now and start your journey on Bangladesh's most trusted betting platform.

⚠️ Not for users under 18 · Please gamble responsibly

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